Refund policy

30-day refund

If Sendoff is not right for you, ask for a refund within 30 days of your first payment for a plan and we will refund it in full. You do not need to give a reason.

Renewals

For yearly renewals, you can request a refund within 30 days of the renewal date. For monthly renewals, cancel before the renewal date; we do not usually refund partial months, but contact us if something went wrong.

Seat changes

When you add seats to a team plan, the extra charge is pro-rated. If seats were added by mistake, tell us within 30 days and we will correct the charge.

How to ask

Email support@usesendoff.com from the address on your account, or reply to your receipt email. You can also request a refund directly from Paddle at paddle.net, using the details in your receipt.

Paddle.com is the Merchant of Record for all our orders, so refunds are issued by Paddle to your original payment method under Paddle’s buyer terms. Paddle aims to complete approved refunds within 14 days; your bank may take a few more days to show it.

Your legal rights

This policy adds to your statutory rights and does not limit them. If you are a consumer in the EU, EEA, UK or another country with a cooling-off period, you also have the withdrawal rights described in Paddle’s refund policy. Paddle may decline refunds where there is evidence of fraud or refund abuse.

Cancelling

Cancelling from your billing page stops the next renewal and keeps access until the end of the paid period. It does not refund past payments by itself, so ask for a refund if you are within the window above.

After a refund

Your workspace moves to the Free plan. Your signatures stay available; paid features such as team deployment and campaigns stop.